Mash AI
Pharma & Life Sciences Agent−70%

Patient Intake Agent

Voice-first registration, no clipboard.

Voice-first registration, no clipboard. Handles scheduling, insurance verification, and pre-visit paperwork by voice and chat, all done before the patient walks in. Every action scored, logged, and reversible.

Patient Intake Agent−70%
In
  • System records
  • Policy & rules
  • Third-party feeds
agent
Out
  • Audit-ready evidence
  • Scored recommendations
  • Dashboards & reports
Front-desk & registration teams100% audit
0%
Headline result
0%
30-day readmissions
0 wks
Typical time to live
The problem

Why this work breaks at scale.

It burns senior time on low-judgment steps and leaves no clean trail of why each call was made.

With Patient Intake Agent: most front-desk paperwork gone.
Capabilities

What the Patient Intake Agent does for your team.

01

Explains every decision

Each output ships with its reasoning and the source it drew from, so a reviewer can confirm rather than re-derive.

02

Scores and prioritises

Ranks work by risk, value, and urgency so the queue reflects what actually needs attention first.

03

Escalates cleanly

Knows the edge of its competence and hands off without losing a single line of context.

04

Human-in-the-loop by design

Routine cases run end-to-end; anything above your confidence or value threshold is routed to a person with the full context attached.

How it works

Triage to discharge, one clinical view.

01

Intake

Captures the request and assembles everything needed to act on it.

02

Reason

Runs the deterministic checks first, then applies judgment where it helps.

03

Execute

Completes the task across the connected systems in one pass.

04

Report

Returns the result, the rationale, and the trail in one place.

Inputs
  • System records
  • Policy & rules
  • Third-party feeds
  • Email & chat
Outputs
  • Audit-ready evidence
  • Scored recommendations
  • Dashboards & reports
  • Exception flags
Fits your stack

Deployed into the systems you already run.

No rip-and-replace. The Patient Intake Agent connects to your existing pharma & life sciences tooling and writes back to your system of record.

EpicCernerFHIRICD-10 / CPTVector DBClinical Graph
In production

Deployed for Front-desk & registration teamsmost front-desk paperwork gone.

See a case study
Questions

The practical details.

Every action is logged, reversible, and traceable to source, giving you 100% audit coverage. The platform is SOC 2 compliant and deployable in your private cloud or on-prem.

A first version typically runs against your own data within weeks, the first agent can be live in as little as 48 hours, with full deployment in two to eight weeks.

Yes. You own 100% of the IP, code, and documentation. There is no platform lock-in and the full system transfers to your team.

No. It removes the low-judgment, repetitive work and routes anything consequential to a person with the context attached, so your team spends time where judgment actually pays off.