Mash AI
Banking & Financial Services Agent−60%

Client Research Agent

Ideal-customer profiles, drafted and ready.

Ideal-customer profiles, drafted and ready. Analyses target profiles and drafts tailored value propositions for wealth teams, so manual research stops eating the week. Every action scored, logged, and reversible.

Client Research Agent−60%
In
  • System records
  • Policy & rules
  • Third-party feeds
agent
Out
  • Structured records
  • Scored recommendations
  • Posted transactions
Wealth & relationship-management teams100% audit
0%
Headline result
5d → 1d
Time to open an account
0 wks
Typical time to live
The problem

Why this work breaks at scale.

Done by hand, it's slow, error-prone at volume, and gets pricier with every head you add. The bottleneck is the swivel-chair between systems, not effort.

With Client Research Agent: most research busywork removed.
Capabilities

What the Client Research Agent does for your team.

01

Explains every decision

Each output ships with its reasoning and the source it drew from, so a reviewer can confirm rather than re-derive.

02

Scores and prioritises

Ranks work by risk, value, and urgency so the queue reflects what actually needs attention first.

03

Escalates cleanly

Knows the edge of its competence and hands off without losing a single line of context.

04

Human-in-the-loop by design

Routine cases run end-to-end; anything above your confidence or value threshold is routed to a person with the full context attached.

How it works

From first account to collections, one customer view.

01

Listen

Watches the queue, inbox, or event stream for new work to pick up.

02

Analyse

Cross-references each item against policy, history, and live context.

03

Recommend

Surfaces a scored recommendation with the evidence behind it.

04

Hand off

Acts autonomously below threshold; routes to a person above it.

Inputs
  • System records
  • Policy & rules
  • Third-party feeds
  • Email & chat
Outputs
  • Structured records
  • Scored recommendations
  • Posted transactions
  • Exception flags
Fits your stack

Deployed into the systems you already run.

No rip-and-replace. The Client Research Agent connects to your existing banking & financial services tooling and writes back to your system of record.

FinacleTemenos T24FLEXCUBEMurexSalesforce FSCBloombergVector DBClient Graph
In production

Deployed for Wealth & relationship-management teamsmost research busywork removed.

See a case study
Questions

The practical details.

No. It removes the low-judgment, repetitive work and routes anything consequential to a person with the context attached, so your team spends time where judgment actually pays off.

A first version typically runs against your own data within weeks, the first agent can be live in as little as 48 hours, with full deployment in two to eight weeks.

It integrates with the banking & financial services systems you already run, Finacle, Temenos T24, FLEXCUBE and more, with no rip-and-replace.

Yes. You own 100% of the IP, code, and documentation. There is no platform lock-in and the full system transfers to your team.