AI Voice Agent
A clearer next step for every routine call.
AI voice agents for small businesses can help handle routine enquiries and qualification. MASH configures the knowledge, questions, routing and human handoff around your business, subject to the chosen provider and deployment.
Request a DemoAn AI receptionist built around your workflow
Handle customer enquiries and business FAQs from reviewed information. Ask business-defined qualification questions and collect appointment or callback requests. Keep quotes, commitments and sensitive decisions with your team.
Inbound calls and consent-based outbound workflows are scoped around provider availability, number setup and your operating requirements. We do not launch unsolicited calling campaigns.
Keep the team in the conversation
Define when the agent should stop and escalate: uncertain answers, unsupported requests, tool failures or someone asking for a person. Live transfer depends on the telephony provider; an agreed fallback can capture a callback request with context.
Call summaries and CRM updates require an authorized integration and field mapping. Recordings, retention and permissions are agreed before launch. Language options are verified with the selected provider and tested for your actual use case; we do not promise universal coverage.
What we need before setup
- A scoped call workflow, approved FAQs and an escalation owner.
- An approved voice and telephony provider, eligible number and routing access.
- Defined consent, recording and data retention requirements.
- Access to the CRM or calendar only if those actions are in scope.
- Approved test recipients and acceptance criteria for fallback and handoff.
No voice provider or live call demo is connected to this website. Provider selection, number purchase and paid subscriptions require your approval.
Voice and WhatsApp, connected deliberately
A prospect can ask about a service on a call, provide requirements and request useful information on WhatsApp. With appropriate consent and a verified recipient identifier, the configured workflow can share approved details and prepare a summary for the team.
Matching names alone is not identity verification. See our WhatsApp AI Agent and the example customer journey.
Implementation and ongoing management
We map a bounded workflow, review your knowledge and handoff rules, connect approved tools, and test with authorized test contacts before a scoped launch. Ongoing management can include conversation review, knowledge updates, failure investigation and workflow improvements agreed with your team.
Appointment requests remain requests until staff or a real scheduling system confirms availability and creation. A tool outage or uncertain answer should lead to an honest fallback and human handoff.
Pricing and demo availability
Contact for pricing. Scope depends on workflows, integrations, channels, usage and management needs. Provider charges and responsibilities are discussed during scoping; no included usage or delivery deadline is assumed.
The website offers a scripted workflow preview and demo enquiries. It does not initiate a live call, send an agent message or update a CRM. A live demo requires a configured provider and approved test recipient.
Frequently asked questions
Can I try a live call here?
Not yet. This website has a scripted preview and request-for-demo form. A live test requires a configured provider and an approved test recipient.
Will every call transfer to a person?
Live transfers depend on the provider and your team availability. We agree fallback routing and callback handling before launch.
Can it book appointments?
It can gather an appointment request. A confirmed booking requires a connected scheduling system to confirm availability and create the booking.