WhatsApp AI Agent

Turn a WhatsApp enquiry into a useful next step.

Give customers answers from your business knowledge, collect the details your team needs and route the conversation with context. MASH scopes and manages the workflow using an official WhatsApp Business Platform integration.

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Useful answers, based on approved information

Prepare answers to business FAQs, capture enquiries and qualify requirements. Share approved product or service details and documents where the selected integration supports those formats.

Collect appointment requests and configure permitted follow-ups. An order or service-status answer must come from an authorized, reliable source; when a lookup fails, offer staff help instead of inventing an update.

Human handoff with the conversation context

Define when the team takes over and where it receives the conversation summary. CRM or spreadsheet updates depend on approved access, field mapping and failure handling. Your team owns exceptions, customer commitments and sensitive decisions.

Automated answers should identify uncertainty and stay within the approved knowledge. A customer asking for a person should have a clear escalation path.

Official platform setup requirements

Business ownership and access to an eligible WhatsApp Business Platform account and phone number.
An approved official integration route; account and number eligibility must be checked.
Approved knowledge, messaging permissions and a staffed handoff destination.
Message templates and consent arrangements where required for the intended workflow.
Secure server-side credentials and verified webhooks for a future live integration.

Setup is subject to the platform and provider requirements; approval and uninterrupted account access are not guaranteed. We do not propose unofficial QR-session automation. The existing MASH WhatsApp link is click-to-chat with our team, not an AI agent.

Platform reference: Meta WhatsApp Cloud API overview. Requirements must be checked again at implementation.

Fit the agent to the business

Start with a business workflow example, then agree knowledge sources, team ownership and the systems involved. For local implementation context, retain our WhatsApp automation in Chennai guide. For broader routing, see CRM and lead automation.

Combine with an AI Voice Agent only when consent and verified identifiers support the connection.

Implementation and ongoing management

We map a bounded workflow, review your knowledge and handoff rules, connect approved tools, and test with authorized test contacts before a scoped launch. Ongoing management can include conversation review, knowledge updates, failure investigation and workflow improvements agreed with your team.

Appointment requests remain requests until staff or a real scheduling system confirms availability and creation. A tool outage or uncertain answer should lead to an honest fallback and human handoff.

Pricing and demo availability

Contact for pricing. Scope depends on workflows, integrations, channels, usage and management needs. Provider charges and responsibilities are discussed during scoping; no included usage or delivery deadline is assumed.

The website offers a scripted workflow preview and demo enquiries. It does not initiate a live call, send an agent message or update a CRM. A live demo requires a configured provider and approved test recipient.

Frequently asked questions

Is this the same as a WhatsApp contact link?

No. Click-to-chat opens a conversation with MASH. An AI agent needs an official platform integration, configured business knowledge, approved access and tested handoff.

Can it check an order status?

Only when an authorized system supplies reliable current data and the customer identity has been verified. Otherwise the workflow hands the question to support.

Is a live WhatsApp agent already connected here?

No. This website explains the service and accepts demo enquiries. Live messaging requires approved provider and business account setup.